Returns

Used or previously owned products are sold As-Is and are non-returnable and non-refundable. The description will state whether a product is used or previously owned so read the description carefully.
New products are returnable within 21 days. Return shipping is paid by the buyer.
You must get a return authorization from us before returning an item.
Returned products must be in the original saleable condition. The item packaging must not have been opened.
If the package has been opened then there will be a minimum 20% re-stocking fee unless the item has been damaged at which point the restocking fee will be increased by the amount of damage.
AllTrains.com will be the sole judge of a returned items condition.
Due to fraudulent returns all returns are recorded on video when opened to document the condition.
Please Contact us at Sales@AllTrains.com before returning an item. We want to work with you to resolve the situation as sometimes a return is not necessary.


 

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